Accessibility
Corporate Statements & Policies
Letter From The President
Accessibility Policy
Data Integrity has a strong and long-standing commitment to equality, diversity and inclusion and to promoting
a positive culture which celebrates difference, challenges prejudice and ensures fairness.
We are committed to complying with the Accessibility Standard for Customer Service under The Accessibility for
Ontarians with Disabilities Act.
Our policies are guided by these principles:
Dignity – provide service in a way that allows the person with a disability to maintain self-respect and
the respect of other people.
Independence – a person with a disability is allowed to do things on their own without unnecessary
help or interference from others.
Integration – provide service in a way that allows the person with a disability to benefit from the same
services, in the same place, and in the same or similar way as other customers, unless a different way is
necessary to enable them to access goods, services or facilities.
Equal opportunity – provide service to a person with a disability in such a way that they have an equal
opportunity to access your goods, services, or facilities as what is given to others.
If a barrier to accessing our goods or services cannot be removed, we seek to provide alternate ways to access
the goods or services.
The following policy statements, organizational practices and measures are intended to meet the requirements
of the Accessibility Standard for Customer Service. This policy applies to all employees and management of Data
Integrity Inc.
Meet Communication Needs
Accommodate Assistive Devices
Welcome Support Persons
Allow Service Animals
Maintain Accessibility Features
Let The Public Know When & Why an Accessibility Feature is Unavailable
Welcome & Respond Promptly to Feedback
Provide Training to Employees & Management
Provide Accessible Employment
Meet Communication Needs
Policy Statement
We meet the communication needs of our customers, employees, and all others.
Practices & Measures
- To meet communication needs, when appropriate we offer to communicate in different ways, such as
writing things down, reading things out loud, and taking extra time to explain things. - We also keep paper and pens available to write things down; offer a chair when longer conversations
are needed; sit down to engage with someone using a wheelchair. - We use signs and documents that are easy to read, including using larger fonts and colour contrast.
- We write signs and documents in plain language.
- Our website, door signs and voicemail clearly states our hours of operation and is updated regularly as
changes occur.
Accommodate The Use of Assistive Devices
Policy Statement
We accommodate the use of assistive devices when people are accessing our goods, services, or facilities.
Practices & Measures
- We do not touch or move assistive devices without permission.
- Persons with disabilities are entitled to confidentiality and the protection of their privacy and are not required to disclose information about their disability and/or the need for a personal assistive device.
- We strive to maintain personal independence by encouraging people with a disability to do things on their own without unnecessary help or interference from others.
Welcome Support Persons
Policy Statement
We understand that support persons are important to the individuals and we welcome them.
Practices & Measures
- We consult with the person to understand their needs.
- We address the person not the support person, unless requested by the person to do otherwise.
- We make space for support persons on-site and ensure that individuals have access to their support persons at all times.
Allow Service Animals
Policy Statement
We allow service animals on our premises.
Practices & Measures
- treat a service animal as a working animal.
- do not distract a service animal from its job by petting, feeding, or playing with it, unless given permission by the person with the service animal to do so.
- know how to identify a service animal by its harness or vest.
- We expect the person who is handling the service animal to maintain control of the animal physically or through voice, signal, or other means.
- If the service animal is showing signs of not being controlled (i.e., by barking, whining, or wandering), we may provide a warning to the handler to control the animal.
- If the service animal continues to misbehave, we may ask the handler to leave.
Maintain Accessibility Features
Policy Statement
To ensure barrier-free access to our goods, service, or facilities, we maintain our accessibility features so they can be used as intended.
Practices & Measures
- We organize our space so that there is room for people with wheelchairs and walkers.
- Our seating accommodates people of varying sizes and abilities.
- We keep hallways, aisles, entrances, and reception areas clear of clutter.
- We keep our entrances clear of ice and snow.
- Provide service at alternate locations.
Let The Public Know When & Why an Accessibility Feature is Unavailable
Policy Statement
We let the public know when and why an accessibility feature is temporarily unavailable, how long it will be
unavailable, and other ways to access our goods and services.
Practices & Measures
- If one of our accessibility features becomes temporarily unavailable, we prepare and post a notice and/or announcement about the disruption, the reason for the disruption, how long it will last, and whether there are other ways we can provide access to our goods and services.
- Disruptions are posted at our building entrance, service reception, website & through employee communication prior to accessing the building.
- If requested, we work with the customer to find other ways to provide goods and services.
Welcome & Respond Promptly to Feedback
Policy Statement
We welcome and respond promptly to feedback we receive on the accessibility of our goods and services.
We document the actions we take to respond to the feedback we receive, and that information is available on
request in a format that meets the individual’s communication needs.
Practices & Measures
- Visit our reception or service desk, or contact us by phone, email, and our website.
- All feedback is directed to the Human Resources Manager who determines what action, if any should occur.
- If the feedback requires us to follow-up, the individual is notified that the request is being reviewed and when they can expect a response.
Provide The Required Training to Employees & Management
Policy Statement
We provide the required training on accessible customer service to employees, contractors, and management.
Practices & Measures
- We explain the purpose and requirements of the AODA.
- We train on how to interact and communicate with people of various disabilities.
- How do interact with people with disabilities who use assistive devices, are assisted by a support person and/or are assisted by a service animal.
- Explain the different types of disability.
- We train new employees within 2 weeks of their being hired.
- We provide refresher training regularly, including updates to policies and practices.
- We document names and dates of when training has taken place.
Provide Accessible Employment
Policy Statement
We are an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and
selection processes.
Practices & Measures
- Include a statement when posting certain jobs that lets applicants know that we welcome and encourage applications from people with disabilities.
- Conduct the interview in an accessible location.
- Allocate extra interview time for people with disability.
- Educate and train managers/recruiters on a bias-free interviewing process.
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